An Overlooked Opportunity for Goodwill

There’s a place we all forget to look when we’re trying to spread our good vibes:

Customer Service.

Yeah, I said it. We’ve all expressed the many other emotions that go with being on hold and not getting what we want, but how often have we stopped to compliment great service?

Keep in mind that your compliments directly equate to a better quality of life for the Customer Service reps out there. It’s our voice that gets them promoted, that gets them bonuses, that gets them raises, that keeps them going.

So, be vocal about your joy. People are listening.

And take it a step further…

When that inconvenient post-call quality survey comes along, open it up and share your positive experience. If you really want to have a lasting impact, leave a positive review after you don’t get what you want. Yeah, that’s right. Break the cycle instead of reinforcing it.

It’s one of those rare opportunities where you get to change a life with just a few keystrokes.

Actually, you change three lives – theirs, yours, and the next person who calls in.

You’re that powerful.

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